Please call our Customer Service at: (574) 266-1537 x 103; 7:30 am to 4:30 pm EST or email us at:
[email protected]
All returns must accompany a ‘Return Goods Authorization’, RGA number. To obtain an RGA number, you must call or E-mail MoView Customer Service. Defective goods will be replaced or credited at the customer’s option. A 20% restocking fee applies to all non-defective products returned for credit within the first 30 days after purchase. Between 31 – 60 days a 35% restocking fee will be applied based on the original ship date. Between 61 – 90 days a 50% restocking fee will be applied based on the original ship date.
Products will not be accepted for return after 90 days of the original ship date. All items to be returned must be sent back to MoView via pre-paid freight, with the ‘Return Goods Authorization’, RGA number clearly marked on the carton and packing slip.
***No freight collect shipments will be accepted.
MoView® reserves the right to accept or reject returned product.
All returned products must be in original packaging. Otherwise additional fees may be applied.
Return the product using your preferred shipping method or carrier. Return address will be provided when you receive your ‘Return Goods Authorization’, RGA number from Customer Service. Save your tracking number and if possible, e-mail and/or call into Customer Service providing this number.
We cannot refund shipping and handling charges. We will only refund a credit to the credit card used for the original purchase. All refunds will only be processed upon satisfactory receipt of the returned product.
52965 Frederic Drive
Elkhart, IN USA 46514
574.266.1537 - Phone
574.266.1420 - Facsimile
[email protected] - Customer Service